Our Commitment to Excellence
At Beretta Promotional Store, we understand that professionals and enthusiasts demand equipment that performs flawlessly, both in the field and in their shopping experience. Our shipping and returns policies reflect the same reliability and precision that define our premium firearm accessories.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | Free (orders over $50) | 15-25 business days after shipment | EMS |
Note: Delivery times are estimates and may vary based on destination and customs processing. We ship globally, with the exception of some Asian countries and remote regions.
Accepted Payment Methods
We accept the following payment methods to ensure a secure and convenient shopping experience:
- Visa
- MasterCard
- JCB
- PayPal
Returns & Exchanges Policy
Our Satisfaction Guarantee
We stand behind our products with the same reliability that defines our premium firearm accessories. If you’re not completely satisfied with your purchase, we’re here to help.
Return & Exchange Eligibility
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for return or exchange, items must meet the following criteria:
- Items must be in original, unused condition
- All original packaging and tags must be intact
- Items must include all original components and accessories
- A copy of your order confirmation or receipt is required
Non-Returnable Items
For safety, hygiene, and customization reasons, the following product categories cannot be returned or exchanged:
- Accessories by Gun – Custom-fitted firearm accessories
- Belts and Pouches – Personal tactical gear items
- Activity-specific items – Products designed for specialized field use
- Any items that have been used, installed, or show signs of wear
- Products with removed or damaged serial numbers
Return Process
Follow these steps to initiate your return or exchange:
- Contact Our Support Team: Email us at [email protected] with your return/exchange request within 15 days of receiving your order
- Provide Required Information: Include your order number, product details, and reason for return
- Receive Authorization: We will review your request and provide a Return Authorization Number if approved
- Package Your Items: Securely package the items in their original packaging with all accessories
- Ship Your Return: Send the package to our returns department at: Beretta Promotional Store Returns
2257 Pinewood Avenue
Rexton, US 49794
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.
Refund Processing
Once we receive and inspect your returned item:
- Refunds will be processed within 5-7 business days of receipt
- Refunds will be issued to your original payment method
- Original shipping fees are non-refundable
- Exchange items will be shipped within 2 business days of receiving your return
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Beretta Promotional Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Order Date]
Product(s) to Return: [Product Name and SKU]
Reason for Return: [Please specify reason]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name and SKU]
[ ] Store credit
Please provide instructions for returning the item(s).
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Need Assistance?
Our customer support team is ready to assist professionals and enthusiasts alike.
Email: [email protected]
Response Time: Within 24 hours during business days
Please include “Return/Exchange” in your subject line for faster processing.
Last Updated: December 2024
Thank you for choosing Beretta Promotional Store. We’re committed to ensuring your complete satisfaction with every purchase, maintaining the standards of excellence that define our brand.